What is the status of my order?
After you place your order, we will send you a confirmation email to track the status of your order.
Once your order has shipped, we will send you another email to confirm the expected delivery date, as well as the link to track your order (when the delivery method allows it).
In addition, you can track the status of your order from the "order history" section on your account page on the website.
Can I change my order?
We can only modify orders that have not yet been processed for shipment.
Once your order has reached "shipped" or "delivered" status, we cannot make changes to your order.
If you want to make changes to your order, please contact customer service through the help desk.
What payment methods do you accept?
We accept various payment methods on our website, including Credit Card, Paypal, Amex, Union Pay, Apple Pay & Google Pay.
What is the delivery time of my order?
The delivery time of our products may vary depending on the specific item. Generally, we aim to deliver orders within 7-12 days. To keep track of the status of your order, you can use our Track & Trace feature. This option can be found under the heading 'Track your order'.
Can I return my order
Yes, you have 14 days to return your order. Please contact our customer service department to do so.
Do you offer a warranty?
Yes, we guarantee that all products we make and sell through our online store are free of defects. In the unlikely event that you do receive a defective product, you can return or exchange it under the following conditions:
- The product was purchased through our online store
- The product has not been used
- The return or exchange request is made within 28 days of the delivery of the product
- The product is returned or exchanged within 14 days of submitting the request
- If you have a return or exchange request due to a defective product, please contact our customer service team for more information on how to proceed.
Do you have a physical store?
Thank you for your interest in our online store! Unfortunately, we do not have a physical store, we are a 100% online store. Our customers can easily order our products online and have them delivered to their desired address. However, we are always available to answer any questions and help you place your order through our customer service department. Please do not hesitate to contact us if you need assistance or have any questions about our products or services.
I did not receive an order confirmation. What now?
It is annoying that you have not yet received an order confirmation. In most cases you will receive it within an hour. If you have not received anything after 24 hours we ask you to contact us via info@suburba.store or our contact form on the website.
Do you offer discount codes?
Yes, we occasionally offer discount codes for our customers. Subscribe to our newsletter to keep up to date with our latest offers and discount codes.
Can I cancel my order?
Yes, you can cancel your order while it has not yet shipped. Please contact our customer service team to do so.
Please contact us for all returns and exchanges